This is my second time sending my laptop for a repair. Liquid damage the first time and this time a broken screen. They are reasonable with prices (Apple quoted me the price I paid for the laptop!!) I was nervous at first, shipping it from Wisconsin but everything worked out great both times!!!

Let me first note that I have been in the computer repair business since 2002. Of course, computer repair encompasses a very wide spectrum these days, and my expertise is more in Windows/Mac software, networking and general upgrades. When it comes to board/circuit repair - that's not me. I let the pro's handle it. When it comes to Apple, if it's under warranty (or the Genius Bar folks are feeling kind) I will let them do the repairs, as I'm local in Orange County, CA. Now then, liquid damage to Mac's or out-of-warranty repair I trust only one firm - Rossmann Repair Group. I'm sure there is someone here local but after watching Louis's Youtube videos and experiencing their work first hand, I can confidently recommend them. It's a $25 trip across the country USPS Priority so no big deal. I also want to take this opportunity to thank Steve in particular who stays in communication and follows up promptly when necessary. Great job guys! Many thanks for the honesty, fairness, and quality work.

Hands down the best and most reasonable priced mac repair shop (of course I would not expect anything less from Mr. Rossmann). Spilled some liquid on my Mac and fried it Dropped it off at their shop around noon and picked it up at end of day fully functioning. A+

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

I accidentally spilled soda on my 2014 MacBook Air, and it completely shut off. The good old “stick it in rice overnight” remedy didn’t work.. A friend recommended this place to me so I mailed my laptop to NY from the south. I only have positive words for this place — great communication, quality work done, very transparent about their process, costs, repairs, etc. Everything is VERY reasonable and done in a timely manner. The team does a very thorough checkup to make sure everything’s working before they securely package it up and send it back to you. They also ship it back to you for free!! They’re obviously very specialized and only fix the necessary parts whereas Apple just replaces everything and practically charges you the rate of a brand new MacBook. Highly recommend this place!! If I break another one of my Apple products again, I’ll definitely send it back here.

Hands down one of the best professional team have ever seen in their sector. Had a water damaged MacBook and took to apple and bestbuy and got some crazy quotes and timelines like 90 days plus 😃. Went to Ross and within 10 days got my MacBook back in perfect working condition. Great job guys 👍.

$100 to fix my Macbook Air from water damage

I was referred to Rossman by several friends/family. I splashed a small amount of water on my MacBook Air keyboard and track pad and powered it down quickly after. I was unable to turn the computer back on after waiting 48 hrs. Apple Genius Bar informed me I would have to pay 800 to replace the logic board. I stopped into Rossman and they had my computer up and running in 15 minutes with a quick change of wire that was damaged due to the minimal water damage. I was so impressed with how quickly they resolved my issue and the fact that they did not charge me for services!! Thank you Rossman computer!

Mit kaputten Macbook (liquid damage) nach New York gereist, schlecht gelaunt da es vmt. auf einen Logic Board-Wechsel bei Apple hinausgelaufen wäre mit Kosten von über 1000Euro. Zufällig über diesen Laden gestolpert, sah von aussen ein bisschen schäbig aus - innen wurde einem aber schnell klar, dass da Profis am Werk sind. Allgemeinen Kostenvoranschlag für einen Wasserschaden von ca. 450 Dollar bekommen, welcher deutlich unter dem Preis von Apple gelegen hätte. Nach 5 Tagen Macbook zurück bekommen, sehr glücklich da ich nur 100 Dollar zahlen musste, aufgrund des doch sehr geringen Schadens. Kann diesen Laden jedem sehr empfehlen, auch wenn man nur kurz in New York ist...

I came back here for the second time earlier this year when I spilled water on my brand new 2019 macbook pro 15". Right when the water spilled, I turned it off, left it open, flipped it upside down and left it there for 3 days with a fan on it. Then I took it in to have it looked at. They told me that since it's so new, they didn't have any parts for it and wouldn't for a while, but they could still take a look at it and clean it thoroughly for free. The man working on it showed me where the water had gotten and told me what he was seeing the entire time. The only thing that ended up being damaged was the screen; the whole left side was filled with water. He said it would probably stay that way, but it wouldn't hurt anything. About a month and a half later, it dried up 99% and there's only one tiny piece left of it! So it's completely damage free.

Again, this is the only place I'll ever go because I know everyone here is reliable and honest and kind. :)

I have sent my MacBook Air into Rossmann Repair Group twice now. It was definitely my fault... I spilled pop on it (AGAIN!). Anyway, I was so upset about it and thought that my computer was broken for good. I love my air, it's been really great for me. Anyway, we sent it in and within a couple of days I got an email with an estimate to repair. I signed the estimate and 2 days later I got another email letting me know its time to pay. Well... my final bill was $100 less than the quoted amount. I was shocked!!! It also included shipping. When my computer came back to me... it was perfect. They even cleaned it for me. Thanks so much. I love this repair company, seriously I am from Chicago and I send my laptop to New York just so these guys can fix it for me. I wouldn't go anywhere else.

Excellent Mac repair service! We had a little issue with water spillage on a new MacBook Air and the good people at Rossmann Repair Group came to the rescue. Fast, no-cost estimate, excellent internal tracking and notification system where clients can post directly to the service ticket, very reasonable repair rates (much better than Apple), and efficient return of the repaired laptop. Big thanks to the team at RRG for this great job!

They are the best! My daughter spilled water on her keyboard. Apple store would charge $750 even though we still are in warranty saying they don't cover water damage. Rossmann group fixed it would Q-tips and didn't charge me anything! just told me "next time bring in something really broken". Will tell all my friends to go here for tech need! I don't usually write reviews but they are just so great that I had to tell people!

I have a 2014 Retina MacBook Pro that took a bath in a puddle of coffee. I am familiar with dealing with liquid damage. I cleaned the logic board with 91% isopropyl but still did not have a functional machine. On a whim I sent it in knowing the component level work they do having watched youtube repairs. I was blown away. They started with an ultrasonic clean, and that was enough to have my machine running like normal again. I am so happy with the level of service, fair pricing, and communication I've received all along the way. These people do great work, and charge a fair price.

Trust the reviews. This place has great customer service, honest pricing and amazing turnaround time. Water spilled on my laptop unbeknownst to me and sat for days. It wouldn't turn on nor charge. I opened it up to find water w/ rust and corrosion and immediately made a Genius Bar appointment then scoured the internet for other solutions since I hadn't backed up my stuff, ever, and didn't want to lose anything. Found the YouTube page much like many others and got an email quote. The next day I took the hour and a half drive because the reviews seemed consistent and I didn't want to hear the bad news I knew I'd get from Apple. Got a brief diagnosis when I got there and later on that night they called and told me it would be an easy fix. Went over pricing with me every step of the way. I had to get a new keyboard, battery and something else I'm not remembering. Total repair cost w/ tax: $598.Dropped off Friday 12/04 for repairs. Picked up Monday 12/07 fixed.Highly recommend for water damage issues.